Verification of Operating System
1. On the computer desktop, right click on the My Computer ICON
2. Select Properties.
3. Within in the General tab you will see System. This screen indicates what Operating System the PC is running, i.e. Windows 2000, Service Pack 2/4

Verification of Browser Version
1. Open the browser (i.e. Internet Explorer, Netscape, Safari, etc.)
2. In the tool bar, click on Help
3. Choose About Internet Explorer, Netscape, etc. Within this screen you are able to verify what version browser the PC uses.

Definition of Terms:
Certified Browser

• Endorsed as being the best browser to fully access the online product features and functionality.
• Research / Confirmation of issues can be tested and will be addressed based on the severity of the issue.

Supported Browser

• Adequately allows access to the product features and functionality, although there may be a minor display and / or functionality anomalies.
• Research / Confirmation of issues can be tested and will be addressed based on the severity of the issue and will be addressed based upon the overall impact to the overall product without affect to a Certified Browser.

Unsupported Browser

• Browser is not endorsed as allowing full access to the product features and functionality.
• Research / Confirmation of issues will not be tested or addressed when using an unsupported browser.

General Notes:

• JOCM supports ONLY the Java Virtual Machines supplied with the browsers – at present, no 3rd party plug-ins are supported.
• You must enable JavaScript in your browser.
• You must enable cookies in your browser.
• Other windowed environments (e.g., X.11 on UNIX) are not supported at this time.
• In all cases, the following system settings are assumed:
  
  

  Cookies:	JavaScript:	Screen Resolution Minimum:	Adobe Acrobat Reader:	System:
  Session=Enabled Permanent=Enabled	Enabled	1024 x 768	Version 6.X or higher	Minimum system specifications are as defined by the browser supplier

Security
1. From the menu bar, click on "Tools".
2. Select INTERNET OPTIONS.
3. Click the SECURITY tab.
4. Click on the INTERNET icon to select the Internet Zone.
5. Click on Custom Level.
6. Under Reset Custom Settings, set the Security Level to MEDIUM.
7. In the Settings window, under Microsoft VM>Java Permissions: make sure the radio button is set to Medium Safety.
8. In the Settings window, under Scripting>Scripting of Java Applets: make sure the radio button is set to ENABLE. Then click OK.
9. Click on the PRIVACY tab and set the slider to MEDIUM.
10. Click in the ADVANCED tab (not the Advanced button).
11. Under Microsoft VM: check the box next to "JIT compiler for virtual machine enabled (requires restart)"
12. Under Security make sure the checkbox for "Do not save encrypted pages to disk" is blank.
13. Under the Security Section, check "Use SSL 2.0 and SSL 3.0".
14. Click on OK until exited completely from options.

Deleting All Temporary Internet Files:
1. From the menu bar, click on "Tools".
2. Select Internet OPTIONS.
3. Under the heading Temporary Internet Files click on the button DELETE FILES.
4. Click on OK until exited completely from options.

Deleting Cookies Only
1. From the menu bar, click on "Tools".
2. Select Internet OPTIONS.
3. Under the heading Temporary Internet Files click on the button DELETE COOKIES.
4. Click on OK until exited completely from options.

Internet Explorer -Updating Your Browser
Obtaining Critical Patches:
1. From the menu bar, click on "Tools".
2. Select Windows Updates.
3. Download and install everything under the Critical Updates.
4. Download and install the Virtual Machine under the Recommended Updates.
Windows will reboot your system after each update.

Mozilla Firefox v1.0 Settings
Browser Settings:
1. From the menu bar, click on "Tools".
2. From the Tools menu, select "Options..".
3. In the Options window, select the "Privacy" icon/tab.
4. Select the "Cookies" section.
5. Check (ON) the checkbox for "Allow sites to set cookies".
6. Uncheck (OFF) the checkbox "for the originating web site only".
7. From the Keep Cookies dropdown list, select "until they expire".
8. In the Options window, select the "Web Features" icon/tab.
9. Uncheck (OFF) the checkbox for "Block Popup Windows". * Or if you choose to have it checked (ON), be sure to add your FI's domain to the list of Allowed Sites.
10. Check (ON) the checkbox for "Allow web sites to install software".
11. Check (ON) the checkbox for "Load Images".
12. Uncheck (OFF) the checkbox "for the originating web site only".
13. Check (ON) the checkbox for "Enable Java".
14. Check (ON) the checkbox for "Enable JavaScript".
15. In the Options window, select the "Advanced" icon/tab.
16. Select the "Security" section.
17. Check (ON) the checkbox for "Use SSL 2.0".
18. Check (ON) the checkbox for "Use SSL 3.0".
19. Click on OK button to close the Options window.

Deleting the Cache: (a.k.a. Temporary Internet Files)
1. From the menu bar, click on "Tools".
2. From the Tools menu, select "Options..".
3. In the Options window, select the "Privacy" icon/tab.
4. In the "Cache" section, click the "Clear" button.
5. Click on OK button to close the Options window.

Deleting Cookies Only:
1. From the menu bar, click on "Tools".
2. From the Tools menu, select "Options..".
3. In the Options window, select the "Privacy" icon/tab.
4. Select the "Cookies" section.
5. The User can choose whether to "Clear" all of the cookies OR to View Cookies" in order to select and "Remove" some of them.
6. Click on OK button to close the Options window.

Reasons to Change Browser Settings
Some users may find that the browser they are using is not behaving the way it normally does. For instance, a user who logs in easily every day may report that they suddenly cannot log in. Or maybe a user reports that he is prompted to enter his user name and password more than once, even though he entered it correctly the first time. It is not always easy to determine the source of a browser setting problems, but there are things that a user can try to remedy such problems.

Below are descriptions of procedures contained on this site. Users should consider these options to resolve browser problems in Cash Management when no other causes seem probable.

Enabling Java Scripting:
Java Scripting is one of the programming languages that are used to create Cash Management pages. In order for the product to function properly in the user's browser, Java Scripting must be enabled.

Enabling Cookies:
A cookie is a piece of text that a web server can store on a user's hard disk. Cookies allow a web site to store information permanently (with persistent cookies) or temporarily (with session cookies) on a user's machine and later retrieve it. Johnson On-Line Cash Management uses session cookies. In order for the products to function properly, cookies must be enabled in the user's browser.

Clearing Cache (also known as Temporary Internet Files):
The Cache or Temporary Internet Files folder is the location on the hard disk where Web pages and files (such as graphics) are stored as they are viewed. This speeds up the time it takes to display the information because the browser can open them from the hard disk instead of from the Web.
If a user is having problems viewing a web page or logging in, it's possible that she is viewing an old version of the page from the cache instead of the current version from the web. If this is suspected, the user should follow instructions for clearing Cache or deleting Temporary Internet Files. Clearing the Cache/Temporary Internet Files also automatically deletes the cookies.

Enhanced Login Security (ELS) - What to do if cookies are regularly deleted
When cookies are deleted from a users computer on a regular basis, the user can store a Flash Object.The flash object is a copy of the users (ELS) cookie that can be stored within the users Macromedia player. This copy will allow the user to enter Johnson Online Cash Management without the need for a security code challenge if the user’s original cookie has been deleted.

This addition is invisible to the user and will only occur if the user has a macromedia player already installed. This will allow for fewer challenges in the event that a user deletes their cookies. If the user deletes their ELS cookie and they have a flash shared object stored, the system will make a copy of the object and create another cookie within the browser. This will then be used for authentication at login, so that the user is not challenged.

There are browser version and Macromedia player version limitations. In order to use the Flash object option the user will need to have the following system requirements:

 Macromedia player must be installed with a minimum version of v6r65
 For Windows: Minimum browser versions of IE -6.0, Netscape -7.2, Firefox - 1.0.
 For Mac: Minimum browser versions of IE -5.2, Netscape -7.2, Firefox - 1.5.0.6. Safari – 1.2

Determining if Flash Player is installed on a users computer
1. From the Taskbar and start menu options, click on "Start".
2. Select Settings.
3. Select Control Panel.
4. Add/Remove Programs
5. Adobe Flash Player Active (must be listed)

Installing Flash Player
Installing Flash Player should allow the computer to retain a copy of the cookie even when cookies are deleted. Go www.adobe.com to download the flash player.